The Mint said it "took extra precautions to make sure customer information was safe and secure" during the migration to the new system. ![]() If you had an account in the old system, you may need to re-enter your credit card information. To alleviate wait times, we are routing calls based on specific concerns, and adding staff to take calls."Ĭredit Card Information Not Necessarily Migrated to New System "Experiencing high volume as customers place orders, request help with password resets or check order status. It’s a particularly good idea to do so before the next product release, and especially before the big launch on the 28th when the Mint releases the 50th Anniversary Kennedy 2014 Half-Dollar Silver Coin Collection.Īnyone experiencing problems should call 1-800-USA-MINT (872-6468) or email the Mint’s customer support center at For now, the Mint has disabled its online "Live Chat" feature so its staff can take more calls, noting that its Call Center is: You will then be prompted to reset your passwordĮxisting customers are encouraged to access their account, reset their password and verify that their information is up to date.You will be prompted to answer your security question.Mint’s "Account Login" page, as shown in screenshot above, lists the following four steps to follow: ![]() It’s clear that some collectors with existing accounts are getting confused about the requirement to reset their password to login for the first time. 3, with information about its new shopping site, saying they wanted to aid customers in updating their account information and to also address possible concerns about what information was transferred from the old ordering system to the new one. The United States Mint sent out a memo today, Oct.
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